Local server management
On-prem servers for PMS, file shares, and property apps — patching, backups, and health watched continuously.
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Service detail
Complete IT & Server Maintenance
Hotels run on POS, PMS, printers, local servers, and a pile of “someone else’s problem” devices. PCN Cloud provides end-to-end hardware support and 24/7 infrastructure care so your GM is not the de facto IT desk.
Ideal for
Hotels without a full-time IT teamProperties with aging on-prem PMS serversGroups tired of multi-vendor finger-pointingOps teams hit by checkout-hour printer failures
What's included
Package details for IT & Server Maintenance
- Named escalation path for critical outages
- Local server health, patching, and backup checks
- POS / printer / desktop break-fix support
- Switch / firewall hygiene alongside Wi‑Fi estate
- Credential & change discipline
- Asset awareness for critical hotel endpoints
- Preventive maintenance visits as scoped
- Coordination with PMS / POS vendors when needed
- Monthly care instead of surprise CapEx spikes
Common use cases
Where this service pays off
- PMS server alerted and restored before breakfast rush
- Checkout printers fixed without GM hunting USB cables
- One partner accountable when TV, Wi‑Fi, and POS overlap
- Predictable IT spend instead of emergency hardware buys
Key features & benefits
What you get with IT & Server Maintenance
Network & endpoint hygiene
Switches, firewalls, and critical endpoints kept in a known-good state alongside your rental Wi‑Fi estate.
24/7 escalation path
When printers die at checkout or the PMS server hiccups at midnight, you have a single partner to call.
Hardware lifecycle support
Desktops, thin clients, and peripherals supported end-to-end — diagnose, replace, restore.
Access & change discipline
Controlled changes and credentials so vendor sprawl does not leave mystery admin accounts behind.
Unified with media & security
IT that understands TV kiosks, CCTV, and locks — not a generic MSP who has never set foot in a hotel.
How we deliver
A clear path from survey to steady-state
Infrastructure audit
We inventory servers, critical PCs, printers, and network gear — and mark single points of failure.
Stabilize baselines
Backups, patch windows, and monitoring are set so “unknown” boxes become known-good.
Operate on SLA
Day-to-day tickets and critical calls route to PCN Cloud with clear severity response.
Improve continuously
Monthly reviews catch aging hardware before it fails on a sold-out weekend.
OpEx advantage — monthly, not massive CapEx
Maintenance contracts convert unpredictable break/fix CapEx into a steady monthly OpEx line — with continuous care included.
- Zero heavy upfront cost
- Hardware replacements under rental/maintenance
- Continuous proactive care included
Ready to upgrade your hotel?
Talk to PCN Cloud about it & server maintenance for your property — scoping, rental options, and a single accountable rollout plan.