IP PBX / EPABX
Modern IP telephony for reception, F&B, housekeeping, and management extensions in one dial plan.
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Service detail
Complete Hotel Communications
Room-to-reception and staff-to-staff calling that just works. PCN Cloud deploys intercom and EPABX / IP PBX systems so guests reach the front desk instantly and teams coordinate without consumer WhatsApp chaos.
Ideal for
Hotels replacing aging EPABX boardsProperties wanting room phones that actually reach receptionTeams drowning in WhatsApp for internal opsResorts needing wing / villa extension dialing
What's included
Package details for Hotel Communications
- IP PBX / EPABX system design & dial plan
- Reception, F&B, housekeeping, and management extensions
- Room intercom / guest-to-desk calling
- Hunt groups and night/day routing
- Handsets / soft endpoints as scoped
- QoS & VLAN planning for voice clarity
- Integration guidance with existing trunks / SIP
- Staff training for console & transfer workflows
- Ongoing maintenance options
Common use cases
Where this service pays off
- Guest dials 0 and always reaches a live desk or hunt group
- Housekeeping and engineering coordinate without personal phones
- Night audit routes calls correctly after front-desk shift change
- VIP arrivals trigger coordinated staff extensions
Key features & benefits
What you get with Hotel Communications
Room intercom
Guest-to-reception connectivity that feels native to the room experience — fast help, fewer front-desk walks.
Network-aware design
QoS and VLAN planning so voice stays clear even when guest Wi‑Fi is busy.
Central numbering & hunt groups
Hunt groups, night modes, and department routing that match how your property actually staffs shifts.
Secure staff calling
Internal extensions for ops without exposing guest rooms to arbitrary outside dialing policies.
Ops + security handoff
Communications that pair with surveillance and reception workflows during incidents or VIP arrivals.
How we deliver
A clear path from survey to steady-state
Dial-plan workshop
We map departments, room numbering, night modes, and who should answer what.
Core & endpoint install
PBX, handsets, and room endpoints go live with QoS so voice does not fight guest Wi‑Fi.
Call-flow testing
Hunt groups, transfers, and room-to-reception paths are tested with front-office staff.
Stabilize & support
Fine-tune routing after go-live; maintenance covers moves, adds, and changes.
OpEx advantage — monthly, not massive CapEx
PBX hardware, handsets, and ongoing support can run on monthly maintenance/rental — keep CapEx free for guest-facing renovations.
- Zero heavy upfront cost
- Hardware replacements under rental/maintenance
- Continuous proactive care included
Ready to upgrade your hotel?
Talk to PCN Cloud about hotel communications for your property — scoping, rental options, and a single accountable rollout plan.